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Refund policy

Return Policy Overview

 

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

 

Return Process


To start a return, contact us at sales@outdoorworkoutsupply.com. As an authorized dealer, our equipment often ships factory-direct; therefore, we will provide you with the specific Manufacturer Return Center address for your unit. Items sent back to our Ohio management office without prior authorization will not be accepted.

 

Returns - Defective, Incorrect, or Damaged Products

 

Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately at sales@outdoorworkoutsupply.com. Outdoor Workout Supply (Raznation LLC) and our manufacturing partners will cover all return shipping costs and replacement fees for verified defective or damaged goods.

  • Note: For freight deliveries, please note any visible packaging damage on the Bill of Lading (BOL) before the driver leaves.

 

Returns - Customer Remorse (Change of Mind)

 

If you wish to return an item for reasons other than defect or damage:

  • Return Shipping: The customer is responsible for arranging and paying for return freight/shipping.

  • Restocking Fee: A fixed 15% restocking fee applies to all industrial equipment returns to cover the specialized handling and inspection required by our manufacturing partners.

 

Order Cancellations

 

  • Standard Orders: Orders canceled prior to shipment will be refunded in full, minus a 5% administrative processing fee.

  • Custom Orders: Custom or "Made to Order" products (such as Street Barbell USA, Playground Equipment, etc) cannot be canceled or returned once production has commenced.

 

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.